Company: Sail Croatia
Location: Split / Milna
Position Type: Full-time
Salary: From EUR30,000
Visa: Croatia Work Visa available (for non-EU residents)
At Sail Croatia, we are passionate about providing unforgettable sailing experiences along the stunning coastlines of Croatia. With a fleet of luxurious yachts and catamarans, we cater to travelers seeking adventure and relaxation on the open waters. As we continue to grow, we are seeking a dedicated and experienced Crew Manager to lead our team of skilled professionals and ensure the highest level of service to our guests.Position Overview:
As the Crew Manager, you will be responsible for building and managing a team of skilled crew members to provide exceptional service and unforgettable experiences to our guests. Your leadership, organization, and passion for the maritime industry will be instrumental in delivering seamless charters and maintaining the highest standards of hospitality.Key Responsibilities:
- Crew Selection: Recruit, hire, and onboard crew members, ensuring they meet the highest standards of professionalism and hospitality.
- Training and Development: Provide ongoing training and development opportunities to enhance the skills and service mindset of the crew.
- Scheduling: Manage crew schedules, ensuring adequate coverage for charters and guest services.
- Performance Management: Set performance expectations, conduct regular evaluations, and provide feedback to enhance crew performance and guest satisfaction.
- Guest Experience: Oversee crew interactions with guests, ensuring a welcoming, safe, and enjoyable experience for all.
- Duty Manager: Manage departure days, overseeing customer care, planning and support for all team members as needed.
- Safety and Compliance: Enforce safety protocols and ensure compliance with maritime regulations, prioritizing the well-being of guests and crew.
- Logistics Support: Collaborate with the Base Manager and maintenance team to coordinate provisioning, logistics, yacht movements, and yacht preparation.
- Conflict Resolution: Address crew and guest concerns promptly and professionally, maintaining a positive and cooperative working environment.
- Budget Management: Manage crew-related expenses within the allocated budget, optimizing resources for efficiency.
- Maintenance Support: Support the team's additional crew resource needs during peak maintenance periods.
- Bachelor's degree in Hospitality Management, Business, or a related field (preferred).
- Skippers License with experience in the Croatia charter industry
- Proven experience in crew management, ideally within the charter industry.
- Strong knowledge of sailing and maritime operations.
- Excellent leadership, communication, and organizational skills.
- Ability to work effectively under pressure and adapt to changing situations.
- Customer-focused mindset and a commitment to guest and crew satisfaction.
- Proficiency in MS Office and relevant management software.
- An opportunity to lead and develop a skilled crew in a thriving industry.
- Competitive compensation package, including performance-based bonuses.
- A supportive and collaborative work environment.
- The chance to work with a prestigious brand in the sailing industry.
- Opportunities for career growth and development.
If you are a seasoned manager with a passion for the maritime industry, crew management expertise, and a commitment to exceptional guest experiences, we want to hear from you. Please send your resume and a cover letter detailing your relevant experience and qualifications to [email protected] with the subject line "Crew Manager Application - [Your Name]."
Join Sail Croatia and play a crucial role in creating memorable and extraordinary sailing adventures for our guests. Your leadership and dedication will be instrumental in ensuring the success of our crew operations and the satisfaction of our passengers as they embark on their maritime journeys along the breathtaking coastlines of Croatia.