No what we expected but the country is beautiful many disappointments on the cruise
- David, 22/06/2026 22:19, Travelled with Family
I was somewhat disappointed and felt the overall experience to be a little lacking. While the air conditioning failed in some cabins and the crew did what they could to fix it was understandable, one guest complained and the Captain felt it necessary to berate all guests on board at dining. The excursions were less than what was advertised. The swim time was extremely long and cut into time that could have been spent on shore. We scheduled a pick up through our ship from our hotel to the ship for departure and then were not allowed on the ship for 2 hours in an area with no shelter, shopping or bathrooms. The coordinator of excursions missed the mark on helping acquire e-bikes along with knowledge of restaurants and distances to attractions. There were not enough deck chairs for the number of guests. The jacuzzi was filled only twice. Coffee was only available during breakfast hour or had to pay for it. Overall, the experience was not what we had hoped for or planned.
- Denise, 22/06/2026 22:07, Travelled with Family
Thank you for taking the time to share your feedback. While mechanical issues can occasionally arise unexpectedly, we're pleased that our crew responded promptly and worked hard to restore the AC as quickly as possible. We're sorry to hear that other aspects of the trip did not meet your expectations, and we appreciate your comments. Feedback such as yours is valuable and helps us continue to review and improve the guest experience.
First off I want to say that the cycling was fantastic. Having said that, our trip was rated a 2.5/5 which is true but that rating is the average of the intensity of the rides. So some days were 1/5 and some were 4/5. We had an issue in our bathroom that was not resolved until the 4th day. The food was mediocre at best. Very little fruit, everything was cold, croissants that weren't baked through, single ingredient salads, only instant coffee unless you were willing to pay extra, Drinks were expensive, you couldn't get single glasses of wine. Our guide was knowledgeable but he spoke so quickly it was difficult to follow what he was saying. Both he and the other guide were friendly and helpful. I found my bike to be comfortable but there were a number of issues with the bikes in general. Croatia is beautiful and I would recommend exploring it by bike but not with SailCroatia.
- Anonymous, 10/06/2026 16:26, Travelled with Family
Thank you for taking the time to share your feedback. We're pleased to hear that you found the cycling fantastic and that you enjoyed exploring Croatia by bike. It's also wonderful to know that you found both guides friendly, helpful, and knowledgeable, and that you were comfortable on your bike throughout the trip. Croatia truly is a beautiful destination for cycling, and we're pleased that these aspects of your holiday left a positive impression. We appreciate your comments regarding the route grading. Our ratings are intended to reflect the overall average difficulty of the tour, and as you noted, daily rides can vary depending on the terrain and itinerary, with some days being more challenging than others. Regarding the cabin issue, our understanding was that the concern related to the shower hook in your bathroom. This was addressed during the scheduled cabin service and we apologise for any inconvenience caused in the meantime. We're sorry to hear that the food did not meet your expectations and clearly there is room for improvement based on your feedback. It has already been passed on to the relevant parties for review. Thank you again for travelling with us and for sharing your thoughts.
The cycling itself was great! The island cycling routes are challenging (in a good way) with so many epic views. The ship and (some) crew, however, fell short of expectations. The Dionis boat was old and a bad experience from the start, especially compared to the other boats for the same price (which you walk through & see what you are missing out on). I feel ripped off. Even sail Croatia staff commented on Dionis being the worst! A leaking roof in my cabin, leaking shower, significant slant in my room so my head was lower than my feet in bed, uncomfortable common areas compared to other boats. Very basic, not like in the pictures on the website. Some crew members were not very engaging…seemed like they didn’t want to be there. No help offered with carrying luggage across multiple ships on arrival. Had to ask multiple times for things like a room key for example, or to have the chirping smoked detector fixed. The single supplement fee is outrageous. the food is plentiful but just ok.
- Anonymous, 23/05/2026 10:42, Travelled with Family
Thank you for taking the time to share your feedback. We’re really pleased to hear that you enjoyed the cycling routes and the incredible scenery - this is such a key part of the experience, so it’s great to know this aspect delivered. We’re sad to hear that elements of your onboard experience did not meet expectations. Having reviewed feedback from all travellers on your departure, the ship received an average score of 4.58 out of 5, so it’s disappointing to hear that your personal experience fell short of this, and of what you were expecting from your trip. Dionis is part of our Premier ship category, which offers a comfortable and sociable cruising experience, and we’re sorry to hear that aspects such as your cabin and onboard service did not reflect this for you. Your comments regarding maintenance, comfort, and crew engagement have been shared with our operations team so they can be reviewed directly. I can see at the time of enquiry you requested a Single Supplement to ensure you had a private cabin to yourself, rather than sharing with another guest. With regards to the Single Supplement, this is set at 50% of the per person price across the industry, as cabins are designed to accommodate two guests, and the supplement reflects sole occupancy of that space. For guests seeking a more spacious onboard environment, larger cabins, and additional onboard features, we do offer our Premier Plus ship range on our Cycle Croatia cruises, which may be a better fit depending on preferences and of course budget. Thank you again for your feedback, and we’re glad you were still able to enjoy the cycling and the stunning Croatian islands.
We specifically picked this boat for the hot tub which never worked for the entire trip. Very disappointed by this. We expected more regional dishes for lunch ie more seafood. Most meals were red meat based. The cabin bathrooms were far from clean. The floor under the sink was filthy and shower grout was in need of a cleaning. Really can’t say enough about the staff, super friendly and helpful and the itinerary was fantastic. All the stops were beautiful.
- Robin, 25/08/2025 00:40, Travelled with Family
Hi Robin, thank you for taking the time to review your cruise with us this season. I am pleased to see your kind words regarding the staff and carefully planned itinerary, it is great to read you enjoyed all of the beauty Croatia has to offer. We appreciate your more constructive feedback on the food. Red meat is very popular in Croatian cuisine, but I will pass your feedback regarding meals on board onto the relevant team. I'm sorry that the hot tub was not working during your cruise with us, Robin. Thank you for joining us this summer!
The best part of the trip was the company of others who attended the same week, but everything else about the trip that was handled by Sail Croatia was pitiful. Horrible food, poor planning, disgusting cabins, and more than evident cost-cutting. The wifi was nonexistent and no soap, shampoo, or conditioner was provided. The bath towels provided were dirty and disgusting. I signed for a triple occupancy cabin and it ended up being a mattress on the floor. That is unacceptable. The other participants bonded on the boat over Sail Croatia's failings as a cruise liner. If I knew the lack of amenities provided and the poor organizing, I would not attend.
- Kalee, 01/10/2022 18:52, Travelled with Family
Thank you for your review Kalee. We are sorry to hear you were unhappy with your cabin arrangements and boat in general. I have gone through all the feedback ratings and we were given 4 stars for the 'boat overall'. Our chefs prepare all meals in their small gulleys located onboard the boat, aiming to provide a variety of meals however we understand that this is not always to everyone's taste. Soap, shampoo and conditioning is not included and we advise guests to bring their own onboard to avoid disappointment. Triple cabin consists of a small double bed and single bunk, as advised prior to booking this room type. As they are the same size as a twin share (2 people per cabin) we provide a 10% discount. I understand that you were moved to another cabin free of charge. We hope this was more than suitable. After reviewing the organisation of the cruise by the Onboard Representative, they were rated all 5 stars which includes; destination, organisation and friendliness. We thank you for your review.
1. The transfer car from the airport at Split dropped us off by the harbour, a long way from our hotel (which we had to locate ourselves). We could have been driven closer or shown where we could hire a 'golf car' to take us to our hotel. 2. On the boat the air conditioning unit drew air from the rear deck where the crew smoked. This made the atmosphere in our cabin very unpleasant. 3. Please supply black-tea (eg. English or Irish Breakfast Tea) on board. It would be much appreciated by British / Australian / New Zealand guests. Other than this we enjoyed the cruise.
- Anonymous, 07/10/2019 11:18, Travelled with Family
Thank you for your review. We are glad to hear you enjoyed your cruise experience overall. However, we are sorry to hear that you were disappointed with some aspects, which I wish to clarify for you. Our airport transfers will collect you from the airport and drop you as close as possible to the hotel. As your hotel was based in central Split, this is a highly pedestrianised area and does not allow vehicle access I'm afraid. We are sorry that this was not made clear prior to your arrival. We have designated smoking areas, generally towards the back of the boat however, we do appreciate your comments on this and we will pass this on to the Operations Team. Thanks for your suggestion of a variety of tea bags, we will pass this on to the relevant team. We appreciate all your suggestions here, thank you!
Free tea and coffee available on the boat outside meal times. More hanging space for wet clothing and more pegs.
- susan, 13/10/2017 15:37, Travelled with Family
Thank you for your review. Tea & Coffee availability is something we are currently looking into for future seasons. Thank you for your suggestion of more hanging space and pegs, this will be passed on to the Operations Team for potential future improvements. Thank you.
1. When booking, we were never told that we would have to pay all on-board charges with cash - not our credit card at the end of our cruise. 2. Staffing Issues - although the staff on board was extremely friendly, for an 'Elegance Cruise' there should be more staff (i.e. guest should not have to walk to the bar to order, staff should circulate the boat to take orders during opening hours). 3. Meals - Breakfast is only available for 1 hour (8am-9am) each day. Passengers are on holiday, they should be offered meal options whenever they wish. Also, rather than a daily 3 course lunch menu - average at best - an al-a-cart menu should be offered. Many people would prefer to experience local restaurants on the islands rather than being restricted to a 2+ hour on-board lunch every day! 4. Lack of time on islands. On many days, arrival to the next island was AFTER a 2+hour on-board lunch. Arriving earlier would be much better.
- KENNETH, 23/08/2016 16:40, Travelled with Family
Thank you for your feedback regarding your Elegance cruise. I'm happy to read that you found the staff extremely friendly. I am sorry that it wasn't clearly communicated with you that cash is to be used on-board. We will be implementing a new bar tab system next season, and we are also currently looking at offering alternative payment methods in the near future. We have found that in the past passengers prefer having lunch on-board instead of evening meals as they like to experience the local cuisine in the evenings. Arrival time into port depends on port traffic, scheduling and weather - I am sorry that you found this to be too late. We have found that our guests prefer a swim stop before lunch, then after lunch we would make our way to the next destination. Swim stops can sometimes delay the arrival time at the next destination. In regards to your suggestion of having staff circulate the boat to take drinks orders, this is a great suggestion and I have passed this on to the Operations Team for improvements - thank you. We are always looking at ways to improve our services. Thank you again for taking the time to provide feedback and we hope that the issues onboard didn't detract from experiencing the beauty Croatia has to offer.