Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed the cycling, found the food tasty, and that Miranda made such a positive impact on your trip. Regarding the bedding configuration, whilst we're unable to guarantee specific bed types on our Cycle Croatia cruises due to the varying layouts of our vessels, we absolutely welcome guests to let us know if they have a preferred bedding configuration. We do our best to accommodate these requests wherever possible; however, as ship allocations are finalised closer to departure and each vessel has its own unique cabin configuration, we are unable to guarantee them. This information is outlined on our website and within our booking information prior to travel. For guests seeking guaranteed bedding configurations, our Luxury Cycle cruises offer this option. We also appreciate your suggestions regarding the orange juice, wine selection, and the amount of time spent in some of the destinations. Thank you again for your valuable feedback, and we hope to welcome you back to Croatia in the future.

Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the cycling, found the guides and crew to be great, and were able to take in the spectacular views throughout your journey. We also appreciate your honest comments regarding the cabin, dining, and onboard drinks. Guest feedback is invaluable in helping us identify areas where we can improve, and we will be sharing your observations with our operations and catering teams for review. While we're pleased that much of the food met your tastes, we're sorry that certain meals and aspects of the cabin experience fell short. We do note that meal ratings from other guests on your departure averaged 4.57 out of 5; however, we fully appreciate that dining experiences and personal tastes can vary from guest to guest, and we respect your individual perspective. Thank you again for travelling with us. We truly value your feedback and hope to have the opportunity to welcome you onboard another adventure in the future.

Thank you for taking the time to share your feedback. While mechanical issues can occasionally arise unexpectedly, we're pleased that our crew responded promptly and worked hard to restore the AC as quickly as possible. We're sorry to hear that other aspects of the trip did not meet your expectations, and we appreciate your comments. Feedback such as yours is valuable and helps us continue to review and improve the guest experience.

Thank you for your thoughtful review. We're delighted to hear you enjoyed the excellent weather, friendly and attentive crew, and the exceptional food prepared by our chef and galley team. It's also wonderful to know our Tour Manager helped make your experience memorable. We also appreciate your constructive suggestions regarding the itinerary and activities. Guest feedback like yours is invaluable, and we will certainly take your comments into consideration as we continue to refine and enhance our cruising experience. Thank you again for sharing your experience with us.

Hi Tiffany, Thank you for taking the time to share your detailed review. We're pleased to hear that you enjoyed the itinerary and found the crew aboard your ship to be friendly and hardworking. We'll be sure to pass your kind words on to them. Mali Ante is a highly rated ship within our fleet, so we are sorry to hear that certain aspects of your onboard experience did not meet your expectations on this occasion. We offer a variety of vessels within our Explorer Cruise range to cater to different travel styles and budgets, allowing guests to select the ship that best suits their preferences. We have a thorough process in place for communicating and resolving issues during the cruise. Having reviewed our internal records, I can see that the concerns outlined in your review were not raised with the onboard representative during your trip. Had we been made aware of these issues at the time, our team would have done their best to investigate and address them while you were onboard to ensure you were satisfied with the outcome. As outlined in our pre-departure documentation and guest App, tipping is entirely optional. The crew onboard our ships are paid fairly for their work; however, gratuities are a widely recognised way for guests to acknowledge exceptional service. Many guests choose to leave a tip as a gesture of appreciation, however this is always at each individual's discretion. We appreciate you bringing these matters to our attention and thank you again for sharing your experience with us.

Hi there, Thank you for your 3-Star review and for taking the time to leave your feedback. It is great to hear that you enjoyed the company of your fellow travellers and that Ilona was a very good hike leader. We will be sure to pass on your comments to Ilona. We are also pleased to hear that the food onboard was good. As per our website our guests enjoy a 3 course lunch daily which received a high score of 4.67 out of 5 from your particular departure. We could't agree more that the hikes are worth doing. Our Hike cruises certainly do allow you to completely immerse yourself in the beautiful nature of this country and year after year these type of holidays are becoming more and more popular. We are however sorry to hear that you didn't enjoy certain aspects of the ship and thank you for your feedback received during the week and after the cruise. We understand you tried to book our Luxury Hike cruise which unfortunately was sold out - and this somewhat left you disappointed with your Premier ship experience. We would like to highlight that the feedback collected from our guests at the end of the cruise resulted in an outstanding overall score for the ship of 4.79 out of 5. Thank you for sharing your comments regarding the noise in port. It is correct that all the ships - as with any tour operator in Croatia - are moored up in the harbours at night. As is the case with any type of cruise and group travel, one must expect a certain degree of noise - whether from onboard social activity, natural sounds and mechanics of being on a ship as well as the surrounding people from other ships. As outlined in our pre-departure documentation and guest App, tipping is entirely optional. The crew onboard our ships are paid fairly for their work; however, gratuities are a widely recognised way for guests to acknowledge exceptional service. Many guests choose to leave a tip as a gesture of appreciation, however this is always at each individual's discretion. Thank you once again for travelling with us.

Thank you for taking the time to share your feedback. We're pleased to hear that you found the cycling fantastic and that you enjoyed exploring Croatia by bike. It's also wonderful to know that you found both guides friendly, helpful, and knowledgeable, and that you were comfortable on your bike throughout the trip. Croatia truly is a beautiful destination for cycling, and we're pleased that these aspects of your holiday left a positive impression. We appreciate your comments regarding the route grading. Our ratings are intended to reflect the overall average difficulty of the tour, and as you noted, daily rides can vary depending on the terrain and itinerary, with some days being more challenging than others. Regarding the cabin issue, our understanding was that the concern related to the shower hook in your bathroom. This was addressed during the scheduled cabin service and we apologise for any inconvenience caused in the meantime. We're sorry to hear that the food did not meet your expectations and clearly there is room for improvement based on your feedback. It has already been passed on to the relevant parties for review. Thank you again for travelling with us and for sharing your thoughts.

Thank you for taking the time to share your feedback. We're delighted to hear that you thoroughly enjoyed your cycling experience around the islands and that Marin and Martin helped make your trip so memorable. We're sorry to hear that certain aspects of the onboard experience did not fully meet your expectations. We appreciate your comments regarding the cleanliness of the vessel and cabin, the location of your cabin, the food quality, and your interactions with the crew. We understand how these factors can impact overall comfort and enjoyment, and we will ensure your feedback is shared with our team and the vessel operator for review and consideration. It's wonderful to hear such positive comments about your guides, who work incredibly hard to create an enjoyable and safe experience for our guests. We will be sure to pass on your kind words to Marin and Martin. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the itinerary and that you were pleased with your cabin aboard Tempera. However, we are sorry to learn that the dining experience and onboard service did not meet your expectations and detracted from your overall enjoyment of the cruise. We understand how important both the quality of the food and attentive service are to the overall holiday experience, and we regret that these aspects fell short from your perspective. While reviewing feedback from this departure, we noted that the meals provided fell slightly below the high standards we strive to deliver to our guests. Your comments regarding both the food and service have been shared with our team for their review and consideration, as guest feedback plays an important role in helping us identify areas for improvement. While we are pleased that there were elements of the cruise you enjoyed, we are sorry that the overall experience did not feel reflective of the value you expected. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for taking the time to share your feedback. We're delighted to hear that you had a lovely time overall and that the guides, bikes, scenery, and the experience with your fellow travellers helped make it so memorable. We're sorry to hear that the food and onboard service did not fully meet your expectations. We appreciate your comments regarding both the meal quality and your interactions with the crew, and we have already shared this feedback with our team for review and improvements. It's wonderful to hear such positive comments about your guides, who work incredibly hard to create an enjoyable and safe experience for our guests. We're also pleased that you found the e-bikes to be of a high standard and were able to enjoy the stunning Croatian coastline. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for your feedback and for joining us - we’re really glad to hear you had a fantastic time onboard and enjoyed the route, crew, and food. The €40 local payment per person is payable onboard all Sail Croatia cruises. This fee covers port charges and tourist taxes throughout the week. We do communicate this in advance via our FAQs, your Online Account, all payment receipts that are emailed to you, and pre-departure information, but we appreciate your feedback. Thank you also for your comments regarding tipping and passport storage - we value this insight and will pass it on to our operations team for review.

Thank you for taking the time to share your feedback. We’re really pleased to hear that you enjoyed the cycling routes and the incredible scenery - this is such a key part of the experience, so it’s great to know this aspect delivered. We’re sad to hear that elements of your onboard experience did not meet expectations. Having reviewed feedback from all travellers on your departure, the ship received an average score of 4.58 out of 5, so it’s disappointing to hear that your personal experience fell short of this, and of what you were expecting from your trip. Dionis is part of our Premier ship category, which offers a comfortable and sociable cruising experience, and we’re sorry to hear that aspects such as your cabin and onboard service did not reflect this for you. Your comments regarding maintenance, comfort, and crew engagement have been shared with our operations team so they can be reviewed directly. I can see at the time of enquiry you requested a Single Supplement to ensure you had a private cabin to yourself, rather than sharing with another guest. With regards to the Single Supplement, this is set at 50% of the per person price across the industry, as cabins are designed to accommodate two guests, and the supplement reflects sole occupancy of that space. For guests seeking a more spacious onboard environment, larger cabins, and additional onboard features, we do offer our Premier Plus ship range on our Cycle Croatia cruises, which may be a better fit depending on preferences and of course budget. Thank you again for your feedback, and we’re glad you were still able to enjoy the cycling and the stunning Croatian islands.

Hello Rupert, thank you for taking the time to review your cruise with us this season. We are pleased to hear that you found your cabin comfortable and clean, enjoyed the beautiful presentation of the ship, and that both Nikos and Ivanka made such a positive impression during your cruise. We will be sure to pass on your kind words to them. Guest feedback is very important to us, so we do appreciate you sharing your experience with us. You can find a helpful blog on Tipping on the website and further information is also included in the Pre-Departure Information sent to you prior to departure. We do also note on the Elegance page and Excursions page which activities are included, free or charge or at an additional cost. If ever in doubt, we encourage guests to always reach out to their on board Sail Croatia Representative. Thank you for joining us this season and exploring beautiful Croatia.

Hi Charlene, Thank you for your detailed feedback and for highlighting the many positives – we’re pleased to know you enjoyed the swim stops, food, guidance from Mario, and the quality of the bikes, which we’re glad to hear impressed you enough to consider purchasing for yourself. We also appreciate your suggestions regarding a written itinerary, intercom, and cycle breaks, which have been passed on to our Operations Team. We are disheartened to read your comments about one of the Guides, as he has consistently received high praise throughout the season. We’re glad the issues with the light and safe were addressed during your stay, and we will share your note about clearer instructions with our team. Your comments are valuable as we continue striving to enhance our guests’ experience.

Hi Alison - Thank you for your feedback, and we hope you enjoyed the beauty of Croatia and discovering its lovely islands. Our chefs always aim to provide a variety of meals using fresh, local produce, even within the limitations of a small ship’s galley. Your comments regarding meals, table service, tea and coffee availability, communication with kitchen staff, and deck chairs have been passed on to our Operations Team for review - we appreciate your input. Please note there are designated smoking areas on board, usually located towards the back of the boat. Looking through our internal records, we understand there was some confusion over breakfast timings, which was quickly addressed with your Rep. We value your comments as they help us continue to review and refine our service as we strive to maintain the high standards.

Hi Linda, thank you for your feedback. It's great to hear that you found the staff friendly and helpful! We regret to learn that some aspects didn't meet your expectations. While your Above Deck cabin was located near the engine room, as with all small ship cruises, some engine noise can be experienced – many guests find this a minor part of the authentic sailing experience. We appreciate your feedback and suggestions regarding cookies, salads, beach towels, water toys, and laundry services. Our crew are happy to accommodate where possible and assist in extra towels, more salad and providing recommendations on laundromats. Your comments will be passed on to our team as we continually look for ways to enhance the guest experience. We hope to welcome you back on board for another enjoyable cruise soon!

Thank you for your review and for taking the time to share your feedback. We’re sorry to hear that certain aspects of your trip didn’t meet your expectations, and we appreciate the opportunity to respond to your concerns. Regarding transfers, we do offer complimentary Elegance transfers to and from the local airport only, as per our contracted service. We understand the convenience of a hotel-to-port transfer, but this is not included in the Elegance package as advertised - this information can be found under FAQ's. We’re sorry to hear you experienced difficulties with the hot water. According to our internal report, the crew did investigate your concerns and found the issue to be related to the operation of the shower control. The knob needed to be turned fully to the left and given some time to activate the hot water. The Captain also explained that the water is heated while the engine is running, and this was communicated to you. After these clarifications, it was confirmed that hot water was available throughout. With regard to towels, each guest is provided with one beach towel for the week, however plenty of showering towels are provided and if you found yourself needing more towels for showering, you simply needed to speak to the crew and your Onboard Representative for additional towels or other needs — they are always happy to assist. Concerning Wi-Fi, we do provide complimentary access on board; however, as outlined in our materials, connection quality can vary due to signal coverage along the coast and limitations inherent to sailing. Thank you for your further thoughts on food and beverages onboard which have been passed on to operations team together with your entire constructive feedback which is very welcome. Thank you again for traveling with us and we do hope to see you again!

Thank you for taking the time to provide us with a review of our services! We're sorry to hear that some aspects of your experience did not meet your expectations. We take all feedback seriously, and upon reviewing our internal reports, we found no records of issues concerning the lighting, safe, or shower facilities in your cabin. We have a rigorous process in place for reporting and resolving any onboard concerns, which is outlined in your pre-departure information. Following this process ensures that no issue goes unaddressed and gives our crew the best opportunity to resolve matters promptly during the cruise. While we have received excellent feedback throughout the season for your ship, we appreciate all insights and will take your comments into consideration to ensure we maintain a high standard for all our guests. In terms of ride structure, we understand your concern about group pacing. Safety is a top priority for us, which is why we always provide two experienced guides for each ride — one at the front and one at the back — to manage different riding speeds and support the group throughout the route. We also appreciate your suggestion about offering separate ride options for different levels and will certainly take this into consideration for future departures.Your idea to include more swim stops at secluded bays is also well noted. We agree that these moments can be some of the most memorable, and we’ll explore how we can better incorporate them where timing and logistics allow. Thank you again for your feedback — it plays a key role in helping us enhance the experience for future guests.

Hi Peter, Thank you for your review. We’re glad to hear you enjoyed the destinations and food, and we appreciate your kind words about the captain and chef. However, we regret to hear about your experience with some of our staff and the tour representative. This is not the level of service we strive to provide. For this week, guest ratings were generally high, with most scoring 4 and 5 stars for the crew, so I’m sorry to hear your experience was not the same. We expect all our customers to have the same experience throughout the season and your comments have been passed on to our management team, and we’ll address this with the crew to ensure improvements are made. Thank you.

Hi Robin, thank you for taking the time to review your cruise with us this season. I am pleased to see your kind words regarding the staff and carefully planned itinerary, it is great to read you enjoyed all of the beauty Croatia has to offer. We appreciate your more constructive feedback on the food. Red meat is very popular in Croatian cuisine, but I will pass your feedback regarding meals on board onto the relevant team. I'm sorry that the hot tub was not working during your cruise with us, Robin. Thank you for joining us this summer!

Hi Alison, thank you for taking the time to review your cruise with us this season. I'm very pleased to read that overall you enjoyed your time in Croatia with us and that your Representative Vin made a positive impression! It is a shame to hear that you have come across hidden costs on your cruise, as we aim to set the right expectations for our guests. Guests can find what to budget for in their Pre-Departure Information as well as the FAQ section of our website - and inclusions are readily available on our product pages online. We understand changes to the itinerary can be frustrating, however these changes are made at the Captains discretion and usually down to safety reasons. We do hope you left with good memories of Croatia and we truly value you taking the time to provide us with your feedback, Alison!

Hi Tom, thank you for your 3-star review. We also appreciate your detailed positive feedback and we’re so pleased you enjoyed the cruise and would recommend us. Guests are always welcome to disembark once the boat docks at the final destination, should they prefer to end their trip earlier. Your comments about the pannier, charging instructions, and multi-plug adapters are appreciated and have been passed to our Operations Team for review. While our guides provide information at the daily briefing based on the cycle schedule, some activities, such as onshore excursions or optional tours, may be subject to change or availability. We regret that the expectations around the military tour and Dubrovnik excursion options were not met - we appreciate your comments. Thank you again for your review.

Hi there, thank you for sharing your feedback regarding your recent experience with us. I’m glad to hear that you found some aspects of the cruise enjoyable - this is wonderful to hear. Our Explorer cruises are designed to blend socialising, sightseeing and relaxation on board. You will find in your Pre-Departure Information, more details on Tipping In Croatia. Tipping is not compulsory in Croatia, however, it is customary, and if you are happy with the service onboard, tips are very much appreciated. Your comments will be passed onto our team in Croatia and we appreciate your insights as they help us improve our services. We want to thank you for joining us this season in Croatia!

Hi Miki, Thank you for your review. We're pleased to hear you enjoyed your Sail Croatia cruise overall, especially your fantastic Tour Manager, crew, and the facilities onboard, which exceeded your expectations. We have a thorough process in place for handling complaints onboard, which includes raising any concerns with your Tour Manager and, if needed, escalating them to our customer service team so we can address them promptly. This process is outlined in your pre-departure documents and on the Sail Croatia app. We’ve reviewed our internal records and found no report of your concerns during the trip, and it appears the complaints process was not followed. Unfortunately, we’re unable to resolve issues that aren’t brought to our attention at the time. We’re sorry to hear the food wasn’t to your liking. We’ve reviewed feedback from your specific cruise and found the average food rating was 4.3/5 from fellow guests, though we understand experiences can vary and appreciate your input. Your comments regarding the music onboard have been shared with our operations team for review. Hvar is well known for its nightlife, beaches and waterfront restaurants, and offers well-known spots like Hula Hula Bar and Nautica Bar (famous for their flaming Jäger trains), along with a range of other vibrant nightlife options just a short walk from the port. Information on tipping - including guidelines on etiquette and suggested amounts - is available on our website, in pre-departure documents, and on the Sail Croatia App. Given the information provided in advance of your cruise, we were surprised to hear that the tipping process was unexpected. Tipping, while not customary in countries like Australia and New Zealand, is widely practised and appreciated in Croatia and across Europe. Many locals rely on the summer tourism season to earn the majority of their annual income, and while we pay all our staff a fair and competitive wage, tipping is a customary and appreciated way to acknowledge good service. It’s always optional but very much valued. Thanks again for taking the time to share your feedback.

Hi Dan, Thank you for your review. We're sorry to hear your cruise didn’t meet your expectations. We have a thorough process in place for handling complaints onboard, which includes raising any concerns with your Tour Manager and, if needed, escalating them to our customer service team so we can address them promptly. This process is outlined in your pre-departure documents and on the Sail Croatia app. We’ve reviewed our internal records and found no report of your concerns during the trip, and it appears the complaints process was not followed. Unfortunately, we’re unable to resolve issues that aren’t brought to our attention at the time. While food preferences can vary, we’ve reviewed feedback from your specific departure and found the average food rating was 4.3/5 from fellow travellers. Your comments have been noted and are appreciated. Hvar is one of the most vibrant destinations in Croatia, known for its beaches, restaurants, and nightlife. Guests looking for a party atmosphere typically head to popular venues such as Hula Hula Bar or Nautica Bar, famous for their flaming Jäger trains. While noise restrictions apply to ships docked in many Croatian ports to respect local communities, these don’t affect the nightlife onshore - guests simply head off the ship to enjoy their evening. Information on tipping - including guidelines on etiquette and suggested amounts - is available on our website, in pre-departure documents, and on the Sail Croatia App. Given the information provided in advance of your cruise, we were surprised to hear that the tipping process was unexpected. Tipping, while not customary in countries like Australia and New Zealand, is widely practised and appreciated in Croatia and across Europe. Many locals rely on the summer tourism season to earn the majority of their annual income, and while we pay all our staff a fair and competitive wage, tipping is a customary and appreciated way to acknowledge good service. It’s always optional but very much valued. Sail Croatia offers a relaxed, hassle-free way to explore Croatia by small ship. With accommodation, transport, and some meals included, guests can enjoy a unique travel experience while visiting beautiful destinations along the coast at their own pace. Thanks again for taking the time to share your experience. Thanks,

Hi Larry, thank you for your review and for your kind words about our guides and crew – we’re delighted you enjoyed the overall experience. We regret to read about your booking experience. As outlined in our FAQs, cabin types vary by ship and are based on 2 people sharing – with configurations including twin beds, bunk beds, or one double bed. Whilst preferences can be requested at booking, we cannot guarantee specific layouts due to each ship’s unique cabin setup and limited availability. Final cabin allocations are confirmed a week before departure. We appreciate your understanding and hope to have the opportunity to welcome you again.

Thank you for taking the time to provide us with your review of our services! We truly value all feedback as it helps us to continuously improve and ensure the best possible service for our guests. We are pleased you enjoyed the food and found your cabin comfortable. That is so great to read! Upon checking our internal reports, there were no reports of issues regarding running water in the toilet. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. We thank you for your comments regarding the service challenges — particularly the language barrier and lack of drink service. Please be reassured that your feedback had been passed on to our relevant teams. We also appreciate your comments about the cruise schedule and understand your preference for evening travel. However as advertised, our cruises are small ship cruises and not a big cruise liner that travel during the night. We would recommend our travellers to do extensive research prior to booking in order to have a good understanding of the product. We are a UK-based company with Sales Teams in London (UK) and Australia and we are there to provide support with any questions that arise during the booking process. Thank you once again for reviewing us and for taking the time to provide your feedback.

Hi Marion, thank you so much for taking the time to share your feedback. We’re really pleased to hear that you found our guides exemplary - their passion and professionalism are something we’re proud of. Regarding your concern about the group size, we understand that safety is a top priority, and it is for us also. That’s why we always ensure there are two experienced guides on each ride – one leading at the front and one supporting at the back – to manage the group effectively and maintain safety throughout the journey. We appreciate your suggestions about complimentary refreshments and branded water bottles. These are great ideas, and we’re always looking for ways to enhance our guests’ experience, so your input has been noted for future planning. Thank you again for riding with us – we value your insights and hope to welcome you back on another tour soon.

Hi Dennis, Thank you for your recent review. We understand that everyone's travel preferences are different, and we’re always working to strike the right balance between time at sea and time at each destination. For guests who want to see what to expect day by day, our full itinerary and daily activity breakdown are available on our website. We also appreciate your feedback about the coffee. We're always looking at ways to better our onboard experience, this will be passed on for further improvements. Thanks again for traveling with us, and we hope to welcome you aboard again in the future!

Hi there, thank you for your review! We're glad to hear you enjoyed the friendly staff, cleanliness of the ship, and the Captain’s Dinner. However, we are sorry to hear of your disappointment with some aspects. In regards to the Wi-Fi, it is subject to download limits and coverage can be inconsistent while out at sea. We aim to provide as much informaiton for the excursions offered and details are transparently outlined on our website. We appreciate your comments on the coffee machine. Coffee and tea is available during saloon hours, with additional snacks upon request. We strive for competitive drink prices and appreciate your suggestion of including wine with the Captain’s Dinner. Your feedback is valuable, and we appreciate all your comments, thank you.

Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!

Hi Malcolm - thank you for your review. We're glad to hear you found us to be a good company to travel with. For everyone's safety, we were sorry to see that a swim stop wasn't possible due to the unusually poor weather conditions, and we understand this affected your experience. We’re pleased to see that the hostess received all 5-star reviews for your departure. Once again thank you for your feedback.

Thank you very much for taking the time to provide us with your detailed feedback. We are happy to hear that you really enjoyed the week overall and appreciated the efforts of our crew and guides. This September has been unusually challenging weather-wise, and our team worked hard to adapt routes to ensure we could still deliver a great cycling experience. We are sorry that due to the unusually poor weather conditions, swim stops were not possible and that at times, you felt the schedule was rushed. Regarding food provided onboard, our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard the 3 courses work best and produce less food waste than lunch buffets. We generally receive high ratings for our onboard meals - with a score of 4.64 out of 5 throughout the entire 2024 season on our Premier Ships. We do however appreciate all of your feedback which has been passed on to the relevant teams so we can continue to improve our services. Thank you again, and we hope to welcome you onboard again in the future.

Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.

Thank you for taking the time to share your thoughts about your recent trip with us. We are thrilled to hear that the experience exceeded your expectations in several areas, particularly the outstanding efforts of our crew. They take great pride in providing the best possible service, and it’s wonderful to know they were able to make your trip enjoyable, even in challenging weather conditions. We sincerely appreciate your feedback regarding the food. While we strive to offer a generous selection, we do take your feedback onboard regarding incorporating seasonal fruits such as figs and grapes. Great suggestion! We regret the inconvenience caused by the coffee machine and the absence of cappuccinos during your trip. We do understand how important quality coffee is to many of our guests. Your insights are invaluable to us as we constantly work to enhance the overall experience, and we hope to welcome you back in the future. Thank you again for choosing us, and for your thoughtful feedback.

Dear Cymraes, Thank you for your feedback. We’re glad to hear that you appreciated the professionalism of our captain and crew, as well as their efforts with the bikes. Our Cycle Cruises are designed to accommodate all levels of cyclists, from beginners to advanced. By providing two guides - one at the front and one at the back - we aim to ensure everyone can cycle at their own pace. We're sorry to hear that you felt there weren’t enough opportunities to stop for photos. We will share this with the relevant department for review, and we appreciate your input on this. Mljet National Park is spectacular and definitely worth the visit. We advise on our website that the entrance fee is at an additional cost and payable locally. We’re disappointed to hear about the issues with the meals, as this is not reflective of the experience we aim to provide. We hope to welcome you back, with better weather, to experience another Cycle adventure.

Thank you for sharing your feedback regarding your recent Sail Croatia Cycle Cruise. We truly appreciate the time you've taken to provide your thoughts, as it helps us to understand where we can make improvements and enhance the experience for our guests. At the time of your booking, we only had Lower Deck cabins available which is what you booked. Our availability does change quickly based on any cancellations and new bookings that we receive, so we always encourage our travellers to check back with us in case of an opening. It is also possible to upgrade whilst on the cruise when there is availability. You simply needed to liaise with your onboard representative who would have been happy to facilitate this for you. We apologize for the mix-up regarding the genders of your travelling party. We will ensure that our team is more attentive to such details to avoid similar situations. This however had no bearing regarding the bed type in your cabin as any particular bedding needs to be requested to us as a preference. I have checked our correspondence with yourself and I was unable to locate any double bed preference advised to our sales team. We appreciate your feedback on the food selection. Our aim is to provide meals that cater to a wide range of tastes and dietary needs, but we understand that in summer, guests may prefer lighter options. We do appreciate your suggestions for more group activities, particularly in the evenings, and the idea of a group dinner on the final night is fantastic. We have certainly passed all your comments to our relevant teams as these insights and suggestions will help us improve, and we look forward to the opportunity to welcome you back on board in the future.