Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed the cycling, found the food tasty, and that Miranda made such a positive impact on your trip. Regarding the bedding configuration, whilst we're unable to guarantee specific bed types on our Cycle Croatia cruises due to the varying layouts of our vessels, we absolutely welcome guests to let us know if they have a preferred bedding configuration. We do our best to accommodate these requests wherever possible; however, as ship allocations are finalised closer to departure and each vessel has its own unique cabin configuration, we are unable to guarantee them. This information is outlined on our website and within our booking information prior to travel. For guests seeking guaranteed bedding configurations, our Luxury Cycle cruises offer this option. We also appreciate your suggestions regarding the orange juice, wine selection, and the amount of time spent in some of the destinations. Thank you again for your valuable feedback, and we hope to welcome you back to Croatia in the future.

Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the cycling, found the guides and crew to be great, and were able to take in the spectacular views throughout your journey. We also appreciate your honest comments regarding the cabin, dining, and onboard drinks. Guest feedback is invaluable in helping us identify areas where we can improve, and we will be sharing your observations with our operations and catering teams for review. While we're pleased that much of the food met your tastes, we're sorry that certain meals and aspects of the cabin experience fell short. We do note that meal ratings from other guests on your departure averaged 4.57 out of 5; however, we fully appreciate that dining experiences and personal tastes can vary from guest to guest, and we respect your individual perspective. Thank you again for travelling with us. We truly value your feedback and hope to have the opportunity to welcome you onboard another adventure in the future.

Thank you for your thoughtful review. We're delighted to hear you enjoyed the excellent weather, friendly and attentive crew, and the exceptional food prepared by our chef and galley team. It's also wonderful to know our Tour Manager helped make your experience memorable. We also appreciate your constructive suggestions regarding the itinerary and activities. Guest feedback like yours is invaluable, and we will certainly take your comments into consideration as we continue to refine and enhance our cruising experience. Thank you again for sharing your experience with us.

Hi there, Thank you for your 3-Star review and for taking the time to leave your feedback. It is great to hear that you enjoyed the company of your fellow travellers and that Ilona was a very good hike leader. We will be sure to pass on your comments to Ilona. We are also pleased to hear that the food onboard was good. As per our website our guests enjoy a 3 course lunch daily which received a high score of 4.67 out of 5 from your particular departure. We could't agree more that the hikes are worth doing. Our Hike cruises certainly do allow you to completely immerse yourself in the beautiful nature of this country and year after year these type of holidays are becoming more and more popular. We are however sorry to hear that you didn't enjoy certain aspects of the ship and thank you for your feedback received during the week and after the cruise. We understand you tried to book our Luxury Hike cruise which unfortunately was sold out - and this somewhat left you disappointed with your Premier ship experience. We would like to highlight that the feedback collected from our guests at the end of the cruise resulted in an outstanding overall score for the ship of 4.79 out of 5. Thank you for sharing your comments regarding the noise in port. It is correct that all the ships - as with any tour operator in Croatia - are moored up in the harbours at night. As is the case with any type of cruise and group travel, one must expect a certain degree of noise - whether from onboard social activity, natural sounds and mechanics of being on a ship as well as the surrounding people from other ships. As outlined in our pre-departure documentation and guest App, tipping is entirely optional. The crew onboard our ships are paid fairly for their work; however, gratuities are a widely recognised way for guests to acknowledge exceptional service. Many guests choose to leave a tip as a gesture of appreciation, however this is always at each individual's discretion. Thank you once again for travelling with us.

Thank you for taking the time to share your feedback. We're delighted to hear that you thoroughly enjoyed your cycling experience around the islands and that Marin and Martin helped make your trip so memorable. We're sorry to hear that certain aspects of the onboard experience did not fully meet your expectations. We appreciate your comments regarding the cleanliness of the vessel and cabin, the location of your cabin, the food quality, and your interactions with the crew. We understand how these factors can impact overall comfort and enjoyment, and we will ensure your feedback is shared with our team and the vessel operator for review and consideration. It's wonderful to hear such positive comments about your guides, who work incredibly hard to create an enjoyable and safe experience for our guests. We will be sure to pass on your kind words to Marin and Martin. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the itinerary and that you were pleased with your cabin aboard Tempera. However, we are sorry to learn that the dining experience and onboard service did not meet your expectations and detracted from your overall enjoyment of the cruise. We understand how important both the quality of the food and attentive service are to the overall holiday experience, and we regret that these aspects fell short from your perspective. While reviewing feedback from this departure, we noted that the meals provided fell slightly below the high standards we strive to deliver to our guests. Your comments regarding both the food and service have been shared with our team for their review and consideration, as guest feedback plays an important role in helping us identify areas for improvement. While we are pleased that there were elements of the cruise you enjoyed, we are sorry that the overall experience did not feel reflective of the value you expected. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for taking the time to share your feedback. We're delighted to hear that you had a lovely time overall and that the guides, bikes, scenery, and the experience with your fellow travellers helped make it so memorable. We're sorry to hear that the food and onboard service did not fully meet your expectations. We appreciate your comments regarding both the meal quality and your interactions with the crew, and we have already shared this feedback with our team for review and improvements. It's wonderful to hear such positive comments about your guides, who work incredibly hard to create an enjoyable and safe experience for our guests. We're also pleased that you found the e-bikes to be of a high standard and were able to enjoy the stunning Croatian coastline. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for your feedback and for joining us - we’re really glad to hear you had a fantastic time onboard and enjoyed the route, crew, and food. The €40 local payment per person is payable onboard all Sail Croatia cruises. This fee covers port charges and tourist taxes throughout the week. We do communicate this in advance via our FAQs, your Online Account, all payment receipts that are emailed to you, and pre-departure information, but we appreciate your feedback. Thank you also for your comments regarding tipping and passport storage - we value this insight and will pass it on to our operations team for review.

Thank you for taking the time to review your cruise with us! We are delighted to hear you had a great week on board and enjoyed the daily swim stops, food and socialising with new people, whilst exploring the islands together. It is very important to us to set the right expectations for our guests, so we do list additional costs on both our website and the Pre-Departure Information that is emailed to our guests one week prior to your cruise. Regarding your comment re the clubs, we do completely agree with you and as with any nightclub in any country, it is very important to remain vigilant and the more awareness guests have, the better. We appreciate you as a valued guest of ours and appreciate your feedback, thank you for this and for a fantastic week in Croatia.

Hello Rupert, thank you for taking the time to review your cruise with us this season. We are pleased to hear that you found your cabin comfortable and clean, enjoyed the beautiful presentation of the ship, and that both Nikos and Ivanka made such a positive impression during your cruise. We will be sure to pass on your kind words to them. Guest feedback is very important to us, so we do appreciate you sharing your experience with us. You can find a helpful blog on Tipping on the website and further information is also included in the Pre-Departure Information sent to you prior to departure. We do also note on the Elegance page and Excursions page which activities are included, free or charge or at an additional cost. If ever in doubt, we encourage guests to always reach out to their on board Sail Croatia Representative. Thank you for joining us this season and exploring beautiful Croatia.

Hi Alison - Thank you for your feedback, and we hope you enjoyed the beauty of Croatia and discovering its lovely islands. Our chefs always aim to provide a variety of meals using fresh, local produce, even within the limitations of a small ship’s galley. Your comments regarding meals, table service, tea and coffee availability, communication with kitchen staff, and deck chairs have been passed on to our Operations Team for review - we appreciate your input. Please note there are designated smoking areas on board, usually located towards the back of the boat. Looking through our internal records, we understand there was some confusion over breakfast timings, which was quickly addressed with your Rep. We value your comments as they help us continue to review and refine our service as we strive to maintain the high standards.

Hi Linda, thank you for your feedback. It's great to hear that you found the staff friendly and helpful! We regret to learn that some aspects didn't meet your expectations. While your Above Deck cabin was located near the engine room, as with all small ship cruises, some engine noise can be experienced – many guests find this a minor part of the authentic sailing experience. We appreciate your feedback and suggestions regarding cookies, salads, beach towels, water toys, and laundry services. Our crew are happy to accommodate where possible and assist in extra towels, more salad and providing recommendations on laundromats. Your comments will be passed on to our team as we continually look for ways to enhance the guest experience. We hope to welcome you back on board for another enjoyable cruise soon!

Thank you for your review and for taking the time to share your feedback. We’re sorry to hear that certain aspects of your trip didn’t meet your expectations, and we appreciate the opportunity to respond to your concerns. Regarding transfers, we do offer complimentary Elegance transfers to and from the local airport only, as per our contracted service. We understand the convenience of a hotel-to-port transfer, but this is not included in the Elegance package as advertised - this information can be found under FAQ's. We’re sorry to hear you experienced difficulties with the hot water. According to our internal report, the crew did investigate your concerns and found the issue to be related to the operation of the shower control. The knob needed to be turned fully to the left and given some time to activate the hot water. The Captain also explained that the water is heated while the engine is running, and this was communicated to you. After these clarifications, it was confirmed that hot water was available throughout. With regard to towels, each guest is provided with one beach towel for the week, however plenty of showering towels are provided and if you found yourself needing more towels for showering, you simply needed to speak to the crew and your Onboard Representative for additional towels or other needs — they are always happy to assist. Concerning Wi-Fi, we do provide complimentary access on board; however, as outlined in our materials, connection quality can vary due to signal coverage along the coast and limitations inherent to sailing. Thank you for your further thoughts on food and beverages onboard which have been passed on to operations team together with your entire constructive feedback which is very welcome. Thank you again for traveling with us and we do hope to see you again!

Thank you for taking the time to provide us with a review of our services! We're sorry to hear that some aspects of your experience did not meet your expectations. We take all feedback seriously, and upon reviewing our internal reports, we found no records of issues concerning the lighting, safe, or shower facilities in your cabin. We have a rigorous process in place for reporting and resolving any onboard concerns, which is outlined in your pre-departure information. Following this process ensures that no issue goes unaddressed and gives our crew the best opportunity to resolve matters promptly during the cruise. While we have received excellent feedback throughout the season for your ship, we appreciate all insights and will take your comments into consideration to ensure we maintain a high standard for all our guests. In terms of ride structure, we understand your concern about group pacing. Safety is a top priority for us, which is why we always provide two experienced guides for each ride — one at the front and one at the back — to manage different riding speeds and support the group throughout the route. We also appreciate your suggestion about offering separate ride options for different levels and will certainly take this into consideration for future departures.Your idea to include more swim stops at secluded bays is also well noted. We agree that these moments can be some of the most memorable, and we’ll explore how we can better incorporate them where timing and logistics allow. Thank you again for your feedback — it plays a key role in helping us enhance the experience for future guests.

Hi there, thank you for your review. We’re really pleased to hear that you found the Tour Manager and crew exceptional, and that the ship was always clean and well cared for – we’ll be sure to pass your kind words on. As per our website, Navigator Cruises are our most popular party cruises for independent, like-minded travellers between the ages of 18 and 39. The product is available on 3 types of ships - Premier, Ensuite and Standard. I can see you were accommodated in one of our Standard cabins. Standard ships are a great option if you want excellent value for money and don't mind compact cabins or shared showers and toilets. For a more varied age demographic and a wider range of experiences, we would suggest our Explorer Cruise, which typically appeals to those aged 20's - 60's, however is open to all ages over 15+ and offers a variety of ship types to suit different budgets and comfort preferences - all Explorer ships include ensuite and air-conditioning. Tipping is always optional, with guidance provided in your pre-departure document, as we aim to be fully transparent about costs. Despite your personal disappointment, we’re pleased to hear you would still recommend the trip and hope to welcome you on one of cruises in the future!

Hi Peter, Thank you for your review. We’re glad to hear you enjoyed the destinations and food, and we appreciate your kind words about the captain and chef. However, we regret to hear about your experience with some of our staff and the tour representative. This is not the level of service we strive to provide. For this week, guest ratings were generally high, with most scoring 4 and 5 stars for the crew, so I’m sorry to hear your experience was not the same. We expect all our customers to have the same experience throughout the season and your comments have been passed on to our management team, and we’ll address this with the crew to ensure improvements are made. Thank you.

Hi Alison, thank you for taking the time to review your cruise with us this season. I'm very pleased to read that overall you enjoyed your time in Croatia with us and that your Representative Vin made a positive impression! It is a shame to hear that you have come across hidden costs on your cruise, as we aim to set the right expectations for our guests. Guests can find what to budget for in their Pre-Departure Information as well as the FAQ section of our website - and inclusions are readily available on our product pages online. We understand changes to the itinerary can be frustrating, however these changes are made at the Captains discretion and usually down to safety reasons. We do hope you left with good memories of Croatia and we truly value you taking the time to provide us with your feedback, Alison!

Thank you very much for your 3 star review! It is wonderful to hear you had fun onboard one of our cruises. Upon checking with our Operations Team, we learnt that indeed there was a technical issue onboard and the registration sadly didn't go through. We do truly apologise for the inconvenience and we have promptly arranged the refund for the cost of the fine. We do appreciate your understanding and hope to have the opportunity to welcome you again.

Hi Tom, thank you for your 3-star review. We also appreciate your detailed positive feedback and we’re so pleased you enjoyed the cruise and would recommend us. Guests are always welcome to disembark once the boat docks at the final destination, should they prefer to end their trip earlier. Your comments about the pannier, charging instructions, and multi-plug adapters are appreciated and have been passed to our Operations Team for review. While our guides provide information at the daily briefing based on the cycle schedule, some activities, such as onshore excursions or optional tours, may be subject to change or availability. We regret that the expectations around the military tour and Dubrovnik excursion options were not met - we appreciate your comments. Thank you again for your review.

Hi there, thank you for sharing your feedback regarding your recent experience with us. I’m glad to hear that you found some aspects of the cruise enjoyable - this is wonderful to hear. Our Explorer cruises are designed to blend socialising, sightseeing and relaxation on board. You will find in your Pre-Departure Information, more details on Tipping In Croatia. Tipping is not compulsory in Croatia, however, it is customary, and if you are happy with the service onboard, tips are very much appreciated. Your comments will be passed onto our team in Croatia and we appreciate your insights as they help us improve our services. We want to thank you for joining us this season in Croatia!

Hi Miki, Thank you for your review. We're pleased to hear you enjoyed your Sail Croatia cruise overall, especially your fantastic Tour Manager, crew, and the facilities onboard, which exceeded your expectations. We have a thorough process in place for handling complaints onboard, which includes raising any concerns with your Tour Manager and, if needed, escalating them to our customer service team so we can address them promptly. This process is outlined in your pre-departure documents and on the Sail Croatia app. We’ve reviewed our internal records and found no report of your concerns during the trip, and it appears the complaints process was not followed. Unfortunately, we’re unable to resolve issues that aren’t brought to our attention at the time. We’re sorry to hear the food wasn’t to your liking. We’ve reviewed feedback from your specific cruise and found the average food rating was 4.3/5 from fellow guests, though we understand experiences can vary and appreciate your input. Your comments regarding the music onboard have been shared with our operations team for review. Hvar is well known for its nightlife, beaches and waterfront restaurants, and offers well-known spots like Hula Hula Bar and Nautica Bar (famous for their flaming Jäger trains), along with a range of other vibrant nightlife options just a short walk from the port. Information on tipping - including guidelines on etiquette and suggested amounts - is available on our website, in pre-departure documents, and on the Sail Croatia App. Given the information provided in advance of your cruise, we were surprised to hear that the tipping process was unexpected. Tipping, while not customary in countries like Australia and New Zealand, is widely practised and appreciated in Croatia and across Europe. Many locals rely on the summer tourism season to earn the majority of their annual income, and while we pay all our staff a fair and competitive wage, tipping is a customary and appreciated way to acknowledge good service. It’s always optional but very much valued. Thanks again for taking the time to share your feedback.

Hi Dan, Thank you for your review. We're sorry to hear your cruise didn’t meet your expectations. We have a thorough process in place for handling complaints onboard, which includes raising any concerns with your Tour Manager and, if needed, escalating them to our customer service team so we can address them promptly. This process is outlined in your pre-departure documents and on the Sail Croatia app. We’ve reviewed our internal records and found no report of your concerns during the trip, and it appears the complaints process was not followed. Unfortunately, we’re unable to resolve issues that aren’t brought to our attention at the time. While food preferences can vary, we’ve reviewed feedback from your specific departure and found the average food rating was 4.3/5 from fellow travellers. Your comments have been noted and are appreciated. Hvar is one of the most vibrant destinations in Croatia, known for its beaches, restaurants, and nightlife. Guests looking for a party atmosphere typically head to popular venues such as Hula Hula Bar or Nautica Bar, famous for their flaming Jäger trains. While noise restrictions apply to ships docked in many Croatian ports to respect local communities, these don’t affect the nightlife onshore - guests simply head off the ship to enjoy their evening. Information on tipping - including guidelines on etiquette and suggested amounts - is available on our website, in pre-departure documents, and on the Sail Croatia App. Given the information provided in advance of your cruise, we were surprised to hear that the tipping process was unexpected. Tipping, while not customary in countries like Australia and New Zealand, is widely practised and appreciated in Croatia and across Europe. Many locals rely on the summer tourism season to earn the majority of their annual income, and while we pay all our staff a fair and competitive wage, tipping is a customary and appreciated way to acknowledge good service. It’s always optional but very much valued. Sail Croatia offers a relaxed, hassle-free way to explore Croatia by small ship. With accommodation, transport, and some meals included, guests can enjoy a unique travel experience while visiting beautiful destinations along the coast at their own pace. Thanks again for taking the time to share your experience. Thanks,

Thank you for taking the time to provide us with your review of our services! We truly value all feedback as it helps us to continuously improve and ensure the best possible service for our guests. We are pleased you enjoyed the food and found your cabin comfortable. That is so great to read! Upon checking our internal reports, there were no reports of issues regarding running water in the toilet. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. We thank you for your comments regarding the service challenges — particularly the language barrier and lack of drink service. Please be reassured that your feedback had been passed on to our relevant teams. We also appreciate your comments about the cruise schedule and understand your preference for evening travel. However as advertised, our cruises are small ship cruises and not a big cruise liner that travel during the night. We would recommend our travellers to do extensive research prior to booking in order to have a good understanding of the product. We are a UK-based company with Sales Teams in London (UK) and Australia and we are there to provide support with any questions that arise during the booking process. Thank you once again for reviewing us and for taking the time to provide your feedback.

Hi Dennis, Thank you for your recent review. We understand that everyone's travel preferences are different, and we’re always working to strike the right balance between time at sea and time at each destination. For guests who want to see what to expect day by day, our full itinerary and daily activity breakdown are available on our website. We also appreciate your feedback about the coffee. We're always looking at ways to better our onboard experience, this will be passed on for further improvements. Thanks again for traveling with us, and we hope to welcome you aboard again in the future!

Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!

Thank you very much for taking the time to provide us with your detailed feedback. We are happy to hear that you really enjoyed the week overall and appreciated the efforts of our crew and guides. This September has been unusually challenging weather-wise, and our team worked hard to adapt routes to ensure we could still deliver a great cycling experience. We are sorry that due to the unusually poor weather conditions, swim stops were not possible and that at times, you felt the schedule was rushed. Regarding food provided onboard, our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard the 3 courses work best and produce less food waste than lunch buffets. We generally receive high ratings for our onboard meals - with a score of 4.64 out of 5 throughout the entire 2024 season on our Premier Ships. We do however appreciate all of your feedback which has been passed on to the relevant teams so we can continue to improve our services. Thank you again, and we hope to welcome you onboard again in the future.

Thank you for taking the time to share your thoughts about your recent trip with us. We are thrilled to hear that the experience exceeded your expectations in several areas, particularly the outstanding efforts of our crew. They take great pride in providing the best possible service, and it’s wonderful to know they were able to make your trip enjoyable, even in challenging weather conditions. We sincerely appreciate your feedback regarding the food. While we strive to offer a generous selection, we do take your feedback onboard regarding incorporating seasonal fruits such as figs and grapes. Great suggestion! We regret the inconvenience caused by the coffee machine and the absence of cappuccinos during your trip. We do understand how important quality coffee is to many of our guests. Your insights are invaluable to us as we constantly work to enhance the overall experience, and we hope to welcome you back in the future. Thank you again for choosing us, and for your thoughtful feedback.

Dear Cymraes, Thank you for your feedback. We’re glad to hear that you appreciated the professionalism of our captain and crew, as well as their efforts with the bikes. Our Cycle Cruises are designed to accommodate all levels of cyclists, from beginners to advanced. By providing two guides - one at the front and one at the back - we aim to ensure everyone can cycle at their own pace. We're sorry to hear that you felt there weren’t enough opportunities to stop for photos. We will share this with the relevant department for review, and we appreciate your input on this. Mljet National Park is spectacular and definitely worth the visit. We advise on our website that the entrance fee is at an additional cost and payable locally. We’re disappointed to hear about the issues with the meals, as this is not reflective of the experience we aim to provide. We hope to welcome you back, with better weather, to experience another Cycle adventure.

Thank you for your review - we’re pleased to hear that you found our crew, staff, and service to be excellent. However, we regret to learn that the boat did not meet your expectations. We maintain a high rating of 4.7/5 stars for this departure, and our internal reports did not indicate any air-conditioning issues raised by yourself or any other guest. We encourage guests to raise any concerns with our Onboard Rep so we can address them swiftly. For transparency, we provide detailed imagery and information about each of our Explorer ships on our website to help guests make an informed decision about their accommodation. We appreciate your input and comments as we continue to enhance our services.

Thank you for sharing your feedback regarding your recent Sail Croatia Cycle Cruise. We truly appreciate the time you've taken to provide your thoughts, as it helps us to understand where we can make improvements and enhance the experience for our guests. At the time of your booking, we only had Lower Deck cabins available which is what you booked. Our availability does change quickly based on any cancellations and new bookings that we receive, so we always encourage our travellers to check back with us in case of an opening. It is also possible to upgrade whilst on the cruise when there is availability. You simply needed to liaise with your onboard representative who would have been happy to facilitate this for you. We apologize for the mix-up regarding the genders of your travelling party. We will ensure that our team is more attentive to such details to avoid similar situations. This however had no bearing regarding the bed type in your cabin as any particular bedding needs to be requested to us as a preference. I have checked our correspondence with yourself and I was unable to locate any double bed preference advised to our sales team. We appreciate your feedback on the food selection. Our aim is to provide meals that cater to a wide range of tastes and dietary needs, but we understand that in summer, guests may prefer lighter options. We do appreciate your suggestions for more group activities, particularly in the evenings, and the idea of a group dinner on the final night is fantastic. We have certainly passed all your comments to our relevant teams as these insights and suggestions will help us improve, and we look forward to the opportunity to welcome you back on board in the future.

Dear Levi, Thank you for your review about your recent Explorer Cruise, Levi. We're sorry to hear that your experience didn't fully meet your expectations, and we truly value the time you took to share your thoughts. I can see we have received high feedback scores from your fellow travellers onboard, so we're sad to see that your experience fell short. The excursions are subject to minimum numbers and are organised by local supplierse in Croatia - we're sorry to hear that you were unable to take part in some of these. With regards to the logisitcs and the itinerary, it is not possible to reserve timeslots in port in Croatia, so our Captains try their best to arrive ahead of other ships to get the best placement for our guests, and also to ensure there is the perfect balance of time spent both on and off of the ship. Thank you for your feedback regarding the swim stops. We certainly do take food preferences and dietary requests onboard - we do ask our customers to let us know in advance if you have preferences and these are passed onto the Chef onboard. After looking into our communication with you, unfortunately we did not receive any preferences with regards to seafood or special requests. Lastly, your comments about the staff have been noted, and we’ll use your feedback to ensure better service across the board. We hope to welcome you in the future. Kind Regards

Dear Jeremy, Thank you for your review. We are pleased to hear you found Croatia lovely and we hope you enjoyed visiting the various islands. We're sorry to hear the cruise didn't meet your expectations. We couldn't find any correspondence regarding the age range advised to you, however this cruise type is open to all ages over 18, but typically appeals to a more mature traveler. We aim to offer a variety of meals using fresh local produce, so we regret any disappointment in this area and water toys aren't included, but can be brought on board. We provide detailed pre-departure information via email and on your Online Account, which includes everything you need to prepare for the cruise. We appreciate your input and thank you for your review!

Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!

Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,

Dear Jack, Thank you for leaving us with your review. Our Standard Ships are popular with budget conscious, independent travellers on extended travels throughout Europe. Our Premier and Ensuite ships offer the added benefit of air-condtioned cabins compared to our Standard ships which you chose to travel on. We regret any issues experienced during your cruise. It is common for the more traditional, wooden ships, which are full of charm and history, to face occasional leaks during severe weather conditions, which was unfortunately experienced in the small part of the dining room during your week. Your comments help us in our ongoing efforts to maintain and enhance our vessels. Thank you.

Hi Elaine. Thank you for your 3-star review on our Cycle cruise - we are pleased to hear that you were satisfied with your cabin and the boat overall, and that you found our crew and Cycle guides to be friendly and helpful. We appreciate your suggestions for improvements and will certainly consider them as we strive to enhance our guest experience. Your ideas, such as providing an early coffee option, ensuring hot breakfast foods, offering lighter entrees, serving a glass of wine with the Captain's Dinner, providing name tags, and including the day of the week, are all valuable insights. Thank you once again for your constructive feedback. We hope to welcome you back on board for another memorable cruise in the future.

Hi Harry, thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your biking experience and that it exceeded your expectations! It’s wonderful to know that our crew and your guide contributed positively to your trip. We appreciate your kind words and your willingness to recommend us. Your feedback is invaluable as it helps us improve our services continuously. We are sorry to hear that the quality of the food did not meet your expectations. We take all feedback seriously and will be addressing this with our team to ensure that we can enhance our culinary offerings for future trips. Thank you once again for your feedback and for choosing our Cycle Croatia cruise. We hope to have the pleasure of welcoming you on another adventure soon.