What is an onboard representative?
Sail Croatia’s core business is all about excellence and delivering outstanding customer service on our well known cruises. This huge responsibility falls on our team of Onboard Representatives.
Each of our locally chartered ships has an onboard Captain and crew, who are responsible for looking after the ship itself, as well as duties related to the kitchen and bar operation.
The position of Onboard Representative is thoroughly focused on guests’ assistance, guidance and overall satisfaction throughout a 7 day cruise.
Required Skills
Onboard Representatives are responsible for up to 38 guests at any one time, and as such require exceptional organisational skills.
Customer care is vital to providing outstanding customer service to the thousands of guests onboard our ships each year.
The role of Onboard Representative requires constant energy and enthusiasm in order to deliver exceptional customer service.
Croatian language skills are preferred, but not essential for new applicants. Please note: these skills are vital to the progression of the role.
Onboard Representatives are responsible for delivering punctual and prompt information to guests. Communication Skills are vital to the success of the role.
Onboard Representatives are responsible for dissolving and resolving problems in a timely manner to ensure guest satisfaction.
Additional Benefits
End of Season Bonus Onboard Representatives are entitled to an end of season bonus, based on their performance
Wage Increase Returning staff will benefit from a wage increase
Accommodation Accommodation is provided during contracted working days
2 Meals Daily When onboard, breakfast and lunch is provided daily
First Aid training Comprehensive First Aid training is provided
Customer Care training Comprehensive Customer Care training is provided
Tourism Experience Hands on experience from one of Croatia’s leading Cruise operators
Explore Croatia Discover Dalmatian highlights whilst working
The Pathway to an Onboard Representative
Our pathway to becoming an Onboard Representative offers applicants an insight into the role, and whilst we welcome all applicants, the number of places we can offer through our training and vocational program are limited. Don’t let this put you off however, as the skills and knowledge you will acquire through this process will set you on a path towards a role in any tourism or customer care position.
Please send us your CV to [email protected] and let us know why you feel you would be a good fit for a job as an Onboard Representative
By invitation: A face to face interview gives us a chance to get to know you better, run through the specifics of the position and give you a chance to ask any questions.
We will be in touch after your interview to let you know if you have been successful in your application.
By Invitation: Successful applicants will be given the opportunity to complete a large part of our training online. Upon completion, applicants will have a solid understanding of the company, role expectations and challenges of the role.
By Invitation: This hands on training course covers everything from Customer Care to Health & Safety and First Aid. Upon completion, applicants will have all the tools they need to become a successful and informed Onboard Representative. (This training is also open to the public, subject to availability)
Congratulations! If you’ve made it this far you would have been offered a position! All that’s left to do is finalise your contract, organise your uniform and get ready to set sail!
Onboard Representatives will begin by shadowing an experienced Onboard Representative for a week. The Shadow week allows new staff to put their training into practice and learn the ropes on how to thrive in this fast-paced role.
All Onboard Representatives will start onboard our Navigator Cruises. As party cruises aimed at 18 - 39 year olds, clients require high energy, enthusiasm and attention from their Onboard Representatives. Onboard Representatives with the highest skill level and ratings may be given the opportunity to progress onto our Explorer Cruises. This usually happens after a couple of seasons.
Onboard Representatives that consistently exceed our performance criteria may progress to an Elegance Tour Manager. These roles are in high demand and as such have limited availability with the highest rewards. Our Tour Managers work on our most luxurious cruise type, with clients that require attention to detail and exceptional customer service.
We also offer many career development opportunities where your skills can be transferred into other parts of our business. Whilst many of our Tour Managers go on to work as professional guides many specialise in areas and career paths such as our Skipper and Active Guide roles.