What is an onboard representative?
Sail Croatia’s core business is all about excellence and delivering outstanding customer service on our well known cruises. This huge responsibility falls on our team of Onboard Representatives.
Each of our locally chartered ships has an onboard Captain and crew, who are responsible for looking after the ship itself, as well as duties related to the kitchen and bar operation.
The position of Onboard Representative is thoroughly focused on guests’ assistance, guidance and overall satisfaction throughout a 7 day cruise.
Onboard Representatives are responsible for up to 38 guests at any one time, and as such require exceptional organisational skills.
Customer care is vital to providing outstanding customer service to the thousands of guests onboard our ships each year.
The role of Onboard Representative requires constant energy and enthusiasm in order to deliver exceptional customer service.
Croatian language skills are preferred, but not essential for new applicants. Please note: these skills are vital to the progression of the role.
Onboard Representatives are responsible for delivering punctual and prompt information to guests. Communication Skills are vital to the success of the role.
Onboard Representatives are responsible for dissolving and resolving problems in a timely manner to ensure guest satisfaction.
End of Season Bonus Onboard Representatives are entitled to an end of season bonus, based on their performance
Wage Increase Returning staff will benefit from a wage increase
Accommodation Accommodation is provided during contracted working days
2 Meals Daily When onboard, breakfast and lunch is provided daily
First Aid training Comprehensive First Aid training is provided
Customer Care training Comprehensive Customer Care training is provided
Tourism Experience Hands on experience from one of Croatia’s leading Cruise operators
Explore Croatia Discover Dalmatian highlights whilst working
Our pathway to becoming an Onboard Representative offers applicants an insight into the role, and whilst we welcome all applicants, the number of places we can offer through our training and vocational program are limited. Don’t let this put you off however, as the skills and knowledge you will acquire through this process will set you on a path towards a role in any tourism or customer care position.
Complete our short online course, which will introduce you to the role and our core company activities. On completion you will be able to apply for an online interview.
Upon completion of the Online Assessment, you will be able to submit your application online.
By invitation: A face to face interview gives us a chance to get to know you better, run through the specifics of the position and give you a chance to ask any questions.
By Invitation: Successful applicants will be given the opportunity to complete a large part of our training online. Upon completion, applicants will have a solid understanding of the company, role expectations and challenges of the role.
By Invitation: This hands on training course covers everything from Customer Care to Health & Safety and First Aid. Upon completion, applicants will have all the tools they need to become a successful and informed Onboard Representative. (This training is also open to the public, subject to availability)
Congratulations! If you’ve made it this far you would have been offered a position! All that’s left to do is finalise your contract, organise your uniform and get ready to set sail!
Onboard Representatives will begin by shadowing an experienced Onboard Representative for a week. The Shadow week allows new staff to put their training into practice and learn the ropes on how to thrive in this fast-paced role.
All Onboard Representatives will start onboard our Navigator Cruises. As party cruises aimed at 18 - 39 year olds, clients require high energy, enthusiasm and attention from their Onboard Representatives. Onboard Representatives with the highest skill level and ratings may be given the opportunity to progress onto our Explorer Cruises. This usually happens after a couple of seasons.
Onboard Representatives that consistently exceed our performance criteria may progress to an Elegance Tour Manager. These roles are in high demand and as such have limited availability with the highest rewards. Our Tour Managers work on our most luxurious cruise type, with clients that require attention to detail and exceptional customer service.
We also offer many career development opportunities where your skills can be transferred into other parts of our business. Whilst many of our Tour Managers go on to work as professional guides many specialise in areas and career paths such as our Skipper and Active Guide roles.
If you have any questions, please email [email protected]
Queen Jelena, Elegance Cruise
6-7 May, Split, Croatia
10-11 June, Egham, UK REGISTER
Our training programs and positions have been designed to prepare you to be an Onboard Representative and our available positions will only be offered to the best candidates subject to our business needs. Whilst we can’t guarantee you a position with us, many of our candidates will use the training and knowledge they have acquired to apply for other positions within the tourism industry.
We welcome applicants from all ages, genders and nationalities that are able to work in Croatia. Successful applicants will be self-starters with high energy levels and exceptional customer service skills. In order to progress to positions such as our Elegance Tour Manager, applicants will need to possess Croatian language skills.
First year Onboard Representatives receive £900 per month. Staff that return the following season will benefit from a wage increase to £1,400 per month in year 2 and £1,600 per month in year 3. Additional benefits include an end of year bonus, meals and tips are a normal part of the role as you progress.
The duration of your contract will depend on our availability and your availability. Generally speaking, we have contracts that range from 1-2 weeks, up until 6 months, however senior team members get priority when choosing contract duration.
Generally speaking, this depends on the length of your contract, however we try to schedule a week off after 5 or 6 working weeks.
This skill is not mandatory, however speaking Croatian is definitely an advantage, as one of your responsibilities will be to communicate between the crew and the guests.
You will need to be present at training, which is usually scheduled at least 2-3 days before your scheduled start time. You would, of course, be advised of this in good time.
Yes, we have staff accomodation available for you to stay in during your training and when you have scheduled time off in between your working weeks.
This depends on where you are coming from, but generally speaking, we will help you to arrange a work permit if required.